Privacy Policy

This policy applies to Partner Visa Australia Pty Ltd (ABN 97 670 826 892), trading as Australia Dynamic Immigration and referred to here as ADI Immigration ("we", "us", "our"). Because of the nature of the information we handle, we comply with the Privacy Act 1988 (Cth) and all 13 Australian Privacy Principles (APPs) in full, and we hold ourselves to them whether or not a small-business exemption would otherwise apply.

We collect the personal information we reasonably need to provide immigration assistance and run our business, including:

• contact and identity details (name, date of birth, address, phone, email, passport and visa details);
• relationship, family, employment, education and travel history;
• financial information relevant to an application;
• correspondence with you and with third parties about your matter.

Partner and other visa applications require sensitive information. This can include health and medical information, biometric information, criminal record and character information (including police certificates), and information revealing racial or ethnic origin. We collect sensitive information only with your consent and only where it is reasonably necessary for your matter. Identity documents such as passports are treated with the same care.

We collect information directly from you wherever possible, through our questionnaire, client portal, email, and conversations. With your consent or where the law allows, we may also collect information from your sponsor or family members, government agencies, panel physicians, and other third parties involved in your matter. At or before the time we collect information, we will take reasonable steps to tell you why we are collecting it and who we may share it with.

We use your information to assess eligibility, prepare and lodge applications, communicate with the Department of Home Affairs and other authorities on your behalf, manage our relationship with you, meet our legal and professional obligations, and improve our services. We use it only for these purposes, for a related purpose you would reasonably expect, or where you have consented.

We may disclose your information, as needed for your matter, to: the Department of Home Affairs and the Administrative Review Tribunal; panel physicians and health providers (for example, for medical examinations); police and character-check providers; skills assessors, sponsors and state or territory authorities where relevant; and our trusted service providers (such as secure IT and document systems) who are bound to protect it. We do not sell your personal information.

Some of the systems we rely on to run our practice are operated by technology providers based overseas, mainly in the United States. These include our client relationship and communications platform (which holds your contact details, enquiry history, and records of calls, emails and messages with us), our email and office software, our website hosting and security, and our website analytics and advertising measurement tools. Where information is held or accessible overseas, we take the steps APP 8 requires, including putting contractual protections in place, and we remain accountable for how those providers handle your information.

Your client portal account and the documents you upload to it are stored in Australia, in Sydney. We do not send your visa application file to anyone overseas for processing, and we do not sell or trade your personal information in any country. Separately, when you lodge an application the Department of Home Affairs may deal with overseas authorities while assessing it. That is the Department's handling of your information, not a disclosure by us.

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include secure electronic systems, access controls, and physical security for any paper records. No system can be guaranteed to be completely secure, but we work to keep your information safe and to respond quickly if a problem arises.

We keep client records for as long as needed to provide our services and to meet our legal and professional obligations, including the record-keeping duties that apply to registered migration agents. We retain client files for seven years after a matter is finalised, and longer where the law requires. When information is no longer needed, we destroy it or de-identify it securely.

As a registered migration agent, we are bound by the Migration Agents Code of Conduct. We will not disclose your confidential information to a third party without your written consent, except where we are required or authorised by law to do so. This duty applies in addition to our obligations under the Privacy Act.

We may send you information about our services where you have consented or would reasonably expect us to. Any commercial electronic message we send will identify us and include a working unsubscribe option, in line with the Spam Act 2003. You can opt out of marketing at any time by using the unsubscribe link or contacting us.

Our website uses cookies and similar technologies to understand how the site is used, to improve it, and to measure our advertising. These currently include Google Analytics and Google Ads (through Google Tag Manager) and the Meta pixel, and we may use comparable tools from time to time. Information collected this way is shared with those providers, which are based in the United States, and may be used to measure and target advertising. You can manage cookies through your browser settings, and some site features may not work as well if cookies are disabled.

Significant decisions about your matter are made by people, not by automated systems. If we ever use automated tools to make or substantially assist a decision that significantly affects you, we will tell you and will explain the kinds of information used, consistent with our obligations under the Privacy Act.

You can ask to access the personal information we hold about you, and to correct it if it is wrong or out of date. Contact our Privacy Officer (details below). We will verify your identity, respond within a reasonable time (we aim for 30 days), and let you know if we cannot give access and why. Correcting your information is always free. We do not charge you for making a request for access, though in some cases we may charge a reasonable cost for retrieving and providing it.

We take the security of your information seriously. If we suspect a data breach, we will assess it promptly (within 30 days). If the breach is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, in line with the Notifiable Data Breaches scheme, and tell you what steps you can take.

If you have a privacy concern, please contact our Privacy Officer first so we can try to resolve it. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992. If your concern is about the conduct of a registered migration agent, you can also raise it with the Office of the Migration Agents Registration Authority (OMARA).

We may update this policy from time to time. The current version is the one published on this website, and the date it was last updated is shown near the top of this page.

To make a privacy request or ask a question about this policy, contact our Privacy Officer: